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We should see our clients in their native habitat (access required)

I recently read a newspaper story in which a doctor talked about her reaction when she happened to meet a patient at an airport, where the patient worked. The patient was out of the context of the examining room and the doctor was taken aback, at first not recognizing the patient. The experience of seeing the patient as an individual in a work environment gave the doctor an entirely new perspective on this person, to the point of considering changes in treatment.

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